Privacy Policy
Last updated: 30 April 2026
This Privacy Policy explains what information csr2modding.com collects, how it is used, and what rights you have over it. We have tried to write this in plain language rather than legal boilerplate, because you deserve to actually understand what you are agreeing to.
By using this website or placing an order, you agree to the practices described here. If you disagree with any part of this policy, please do not use the site or our services.
1. Who We Are
This site operates under the domain csr2modding.com and offers CSR2 game resource delivery services. When this policy refers to "we", "us", or "our", it means the operators of csr2modding.com. When it refers to "you", it means any visitor or customer.
You can reach us at any time via the contact page or by emailing support@csr2modding.com.
2. What Information We Collect
We only collect what is genuinely necessary to operate the service. Here is what that looks like in practice:
Information you give us directly
When you place an order, you provide your name, email address, and payment information through our checkout system. When you submit a Discord support ticket to receive your delivery, you share your CSR2 Player ID. If you contact us by email or through the contact form, we receive whatever you choose to include in that message.
Payment information
We do not store your card number, CVV, or full payment details on our servers. Payment processing is handled by a third-party payment processor (such as Stripe or PayPal). We only receive confirmation that a payment was completed and the associated order details.
Technical information collected automatically
When you visit csr2modding.com, our servers and analytics tools may automatically log your IP address, browser type, operating system, referring page, pages visited, and approximate location derived from your IP. This is standard for any website and is used for security monitoring and understanding general traffic patterns.
Newsletter sign-ups
If you submit your email address through the newsletter form on our site, we store that email address for the purpose of sending you updates about new packs, promotions, and site news. You can unsubscribe at any time using the link in any email we send.
3. How We Use Your Information
The information we collect is used for specific, limited purposes:
- To process and fulfil your order — your Player ID is used to deliver your purchased items to your CSR2 account.
- To communicate with you about your order, including confirmation and support.
- To respond to questions or issues submitted through our contact page or Discord.
- To send newsletter updates, only if you have opted in.
- To detect and prevent fraud or abuse of our service.
- To monitor and improve site performance and user experience.
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We do not use your data to build advertising profiles or sell it to data brokers.
4. Third-Party Services
Running a website and e-commerce store requires using some third-party services. Here is who we work with and why:
Stripe, PayPal, or equivalent. They handle all payment transactions. Their privacy policies govern how your payment data is handled — we only see the outcome of the transaction.
Our order fulfilment process takes place in our Discord server. When you join and open a ticket, Discord's own privacy policy applies to your activity on their platform. We only use the Player ID you share in the ticket.
We may use Google Analytics to understand aggregate traffic patterns. This uses cookies. You can opt out using Google's browser add-on or by managing cookies in your browser settings. See our Cookie Policy for details.
Our site is hosted on infrastructure that may log IP addresses and request metadata as a standard part of web server operations.
5. Cookies
We use cookies for functional and analytical purposes. These include session cookies necessary to run the site and, where applicable, analytics cookies that help us understand how visitors use the site. No advertising cookies are used. For a full breakdown, see our Cookie Policy.
6. Data Retention
We keep your order data (name, email, Player ID, purchase record) for as long as is necessary to fulfil the service and comply with any legal obligations — typically up to three years. If you subscribed to our newsletter and later unsubscribe, your email address is removed from the mailing list promptly. Support correspondence is kept for up to 12 months.
7. Your Rights
Depending on where you are located, you may have specific rights over your personal data. These commonly include:
- Right to access — you can ask what data we hold about you.
- Right to correction — you can ask us to correct inaccurate data.
- Right to erasure — you can ask us to delete your data, subject to legal retention requirements.
- Right to object — you can object to certain types of processing.
- Right to portability — you can request a copy of your data in a portable format.
To exercise any of these rights, contact us at support@csr2modding.com. We will respond within 30 days. If you are located in the EU or UK, you also have the right to lodge a complaint with your local data protection authority.
8. Children's Privacy
This site and our services are not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
9. Security
We take reasonable technical and organisational measures to protect the data we hold. This includes encrypted connections (HTTPS), restricted access to order databases, and working only with reputable third-party payment processors who maintain their own security certifications. No system is perfectly secure, but we take this seriously.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in the service, applicable law, or best practices. The date at the top of this page will always show when it was last revised. Continued use of the site after an update means you accept the revised policy.
11. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us or email support@csr2modding.com. We are happy to answer questions in plain language.